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Technical Support - Frequently Asked Questions (FAQ) about Dial-Up Access Question: When I try to connect, I keep getting a window asking for my user name and password. Answer: Check the user name and password. The password is shown as ******, so it's impossible to see if it's entered correctly. Re-enter the password and make sure your user name and password are all lower case and contain no spaces. Question: My modem disconnects unexpectedly while on an internet call Answer: Inactive connections are timed-out after 10 minutes. This means the connection is idle - no screen changes would be taking place or keys being pressed (except scrolling) for 10 minutes straight. Sometimes, if you're reading a long web page the connection will time-out. This is normal. There are many causes for call disconnections (including someone else in the home picking up an extension telephone while the modem is connected): First, do you have the Call Waiting feature on your telephone line? This tone signal can interrupt internet calls. If you do have the feature, you'll need to disable it during any call to the internet. Call your telephone company and ask what your call-wating disable code is. Then, double click My Computer, double click Control Panel, double click Modems. Click Dialing Properties and Check "To disable call waiting dial: xxx". Enter the code (usually *70) and click OK twice. Second, plug a reliable telephone into the spare jack in your modem. Make a 5 minute call to someone and make sure the connection is clear and quiet. If you have any static or popping noises (usually caused by water in the phone lines) this can cause disconnections. If you have a noisy line, check for bad cords - you might have to call the local telephone company. Third, double click My Computer, double click Dial-Up Networking. Right-Click your Datavoice icon and left-click on Properties. Left-Click on Configure (in the Connect Using area), then click the Connection Tab. In the Call Preferences area, make sure "Disconnect a call idle for more than x minutes" is Un-Checked. Click OK twice, when finished.
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