Vertical Wave™ IP Business Phone System: The Only One with
Applications Inside
Unlike solutions that offer support for adding IP applications at a
later date, but which require additional servers and other components —
not to mention long deployment schedules and business disruption — Wave
is unique in its Applications Inside™ architecture. Wave’s portfolio of
embedded applications is included “in the box” with every Wave IP 2500
system. You choose what you need, when you need it.
Base Applications
Base applications, such as Auto Attendant, Call Recording and Unified
Messaging, are included at no extra cost. Wave ViewPoint™, the
award-winning desktop communications tool, is included for all users,
providing control over every aspect of every call on both the PC desktop
and the telephone.
- ViewPoint Desktop Call Management ViewPoint is
the intuitive call handling software that makes it easy to place and
transfer calls and manage contacts with drag-and-drop simplicity.
ViewPoint imports contacts from your Microsoft Outlook directory,
making it easy to search for phone numbers. Make and share notes
about a particular call, and bookmark sections of a voicemail
message to identify critical parts of a call.
- Visual Voicemail View and manage your voicemail
messages using ViewPoint. Wave Voicemail supports up to 10,000
mailboxes.
- Unified Messaging Let users manage email and
voicemail messages through a single desktop interface such as
Outlook.
- Presence Management Using ViewPoint, check the
availability of everyone using Wave. Confirm if a colleague is at a
meeting, traveling or available by phone before initiating a call or
conference or forwarding a call to that individual.
- Call Recording Record all calls, calls on
demand, or on a customized schedule with a single mouse click to
confirm customer orders, support compliance efforts and facilitate
training and coaching.
- Auto Attendant Provide a professional call
experience by directing prospects, customers and business partners
to the right person or department, without the intervention or cost
of an operator.
- Wave Global Administrator™ This intuitive,
Web-based management tool makes it easy to set up the system, handle
moves, adds and changes, and administer applications licenses.
Global Administrator includes robust diagnostic and monitoring
capabilities.
Wave ViewPoint makes it easy to plact, transfer and manage calls from
your desktop.
Add-On Applications
Optional add-on applications are pre-installed and ready-to-run. They
can be licensed and dynamically launched at any time. The free 30-day
trial license lets you try each application before you buy.
- Wave Contact Center™ Optimized for any business
unit that interacts with customers such as technical support, inside
sales, and customer service. Wave Contact center agents can be
located wherever there is an Internet connection — at headquarters,
in a branch office, or at home. Agents use the same ViewPoint
application with which they are already familiar. Administrators
maximize customer satisfaction and agent performance with
enterprise-level contact routing and queuing. Advanced monitoring
and reporting on virtually any aspect of
contact center operations are included.
- Wave Conference Manager™ Provides complete
“meet me” conferencing support for up to 60 parties, plus unlimited
“listen only” conferencing, without the added costs of a third-party
conference service provider. Users can also create multi-party
conferences on the fly
using ViewPoint.
- Wave Fax Manager™ An integrated fax server
supports inbound and outbound faxing.
- Wave Voice Server™ This fully-integrated voice
application server enables you
to develop and deploy customer-friendly business-enhancing,
self-service applications. As business needs evolve, use Wave Voice
Server to create your own library of value-added speech-enabled
applications.
Management Tools
Wave Global Administrator, included with Wave, provides a broad range
of management and diagnostic capabilities. If your employees are
distributed among multiple locations, or if you require multi-site
reporting for your organization, you may consider these optional Wave
management tools.
- Wave Global Manager™ This powerful Web-based
multi-site management tool complements Wave Global Administrator by
allowing you to track, schedule and automate routine system
maintenance tasks, such as backups and software upgrades.
- Wave Global Reporter™ Automates the collection
and analysis of call detail information for a single system or
across a network of systems at multiple locations. For these
multi-site deployments, Wave Global Reporter automatically
consolidates call records and applications-level data from each
site, accessible through both global views and drill-down reporting.
Contact us today to
learn how a Vertical solution can enhance your business.
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